fbpx

SHIPPING & DELIVERY

Orders are only processed once they have been confirmed via a phone call (typically the call is made within 24 hours of the order being received). Processing time is normally 24 to 48 hours depending on the order queue.

All Pakistan orders (except those with wholesale items) over Rs. 3,000 (for a maximum weight of up to 2 KG) will get free delivery to the recipient’s address. For orders above 2 KG, additional charges will be applied and the customer notified prior to shipping.

STANDARD DELIVERY

We ship using COD (Cash On Delivery) to virtually all locations within Pakistan. Orders above Rs. 10,000 may only be processed with advance payment (bank deposit or other methods) of a minimum amount of 50% or more (depending on order size). Standard Delivery within Pakistan takes 3-4 days after the order has shipped.

Free Delivery

Free delivery is available on orders above Rs. 3,000 for a maximum weight of up to 2 KG. It is up to the discretion of Saloni.PK to select the shipping service used. Delivery time is usually between 3-7 days.

REASONS FOR SHIPMENT DELAYS

Incorrect address has been entered in the shipping details when placing the order.

Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders, and this may delay shipping.

If your order will be delayed for any reason we are aware of, we may contact you directly via phone or email to advise of the delay.

VIEW & TRACK ORDERS

All orders are dispatched from our warehouse facility that is based in Lahore. We use various courier services to deliver your order.

Once your order is dispatched you’ll receive an email from HerbalCase containing your tracking number and the assigned courier who will deliver your order. If you don’t receive this email and would like to obtain your tracking number, please log in to your account and view your Order Details or contact HerbalCase using the Contact Us form or email at order@herbalcase.com.

Once you have your tracking number you can track your parcel by clicking on the assigned courier.

× How can I help you?